This is a reminder that the practice does not take prescription requests over the telephone unless in exceptional circumstances. The first and most important reason is safety.
Our Practice is getting busier and busier with more people on repeat medication for ever increasing complex conditions. The decision was made to stop the taking of prescriptions over the telephone to minimise the risk of a potential error causing a significant event.
You can request your repeat medication by the following methods:
- Order through System online via our website
- Order through NHS App
- Complete an order form/letter by hand and put your order into the surgery letterbox
Please also NAME or tick each item you require. Do not put ‘all medications’, ‘all repeats’ etc
We will NOT accept orders that do not specify individual items.
This is to ensure not only do you get the correct medication you require, but also saves the NHS in millions a year on unwanted prescriptions being issued.
We know that this may not be popular with some patients, but we hope that you understand that safety is of paramount importance.
Thank you for your understanding